What is runbook automation? A quick guide
Jan 20, 2022–
When you take a step back from the buzz of activities we generalize as work, you'll notice event patterns—repetitive processes. We can document most of these events and processes into easy-to-run steps in runbooks. Runbooks help make sure tasks are performed at the same level of accuracy and yield predictable and desired results. While runbooks tend to live in Google Docs or wiki pages, runbook automation is the process of using software to execute these more reliably, quickly, and autonomously
Jan 14, 2022
Changelog 1/14/22: Favorites, deploy with git, and execute rules
You're now able to add tasks, runbooks, and folders to your favorites, deploy Airplane tasks automatically as you push code, and configure execution rules for tasks and runbooks. Read more
How to start, stop, and restart cron jobsJan 18, 2022–Madhura KumarWe often run into situations that require us to run a piece of code periodically—for example, renewing SSL certificates that may expire every year or two. Fortunately, most servers and operating systems provide some means to conduct repetitive tasks automatically. One popular solution is using cron.
Airplane for healthcare: PHI and data protection, scheduled operations, interfacing with third parties, and moreJan 13, 2022–Madhura KumarOne of the primary challenges that B2B healthcare, consumer health, and biotech companies face when it comes to finding third-party software solutions is that they don't comply with the level of sensitivity necessary to be able to use the software. This includes: * Measures to control and lock down PHI (Protected Health Information) and PII (Personally Identifiable Information) * Regular and rigorous audit logs that are easily accessible * The ability to manage permission groups at the mo
Why does every startup incorporate with 10,000,000 shares?Jan 12, 2022–Ravi ParikhEvery tech startup in the US incorporates as a Delaware C Corp with 10,000,000 shares of Common Stock at the date of founding. This is remarkably consistent–if you go through an accelerator like Y Combinator or Techstars, if you use the default options with Stripe Atlas or Clerky, or if you ask a tech law firm for advice, they'll all point you in the same direction. Incorporating in Delaware and as a C Corp are pretty well understood and well explained on the internet, but why 10 million shares
Airplane raises $8.5M in Series A funding led by BenchmarkDec 9, 2021–Ravi ParikhToday, we're announcing our Series A and the public launch of Airplane runbooks—a developer platform for automating internal workflows.
Startup defensibility: how to build a technical moat for your productNov 8, 2021–Dan RobinsonI often get questions from founders about how they should think about the “technical moat” of what they’re building, or from potential employees about our technical moat at Heap. If you have a successful product, what’s to stop someone else from building it? Technical moats exist, but they rarely take the form people expect them to take. People often look for an answer to that question in the form of a monolithic, singular technology, like a single algorithm, or a particular piece of code nobo
Airplane for fintech: sensitive workflows, data protection, fraud investigation, and moreNov 5, 2021–Madhura KumarBuilding a product that interacts with financial systems and institutions tends to require a number of manual operational workflows. As a result, fintech and insurtech companies invest a significant amount of engineering effort into building internal workflows and processes for support, ops, risk, compliance, and other teams. This is why these companies often dedicate some percentage of their headcount to developing internal tools. One challenge is building internal tools while accounting for s
Build an admin panel in 10 minutes with AirplaneNov 1, 2021–Ravi ParikhOne of the first things that a scaling startup builds as soon as they have a reasonable amount of customer volume is an admin panel, sometimes called an admin dashboard or control center. From here, people on support, customer success, ops, and other teams can read and write customer data to help resolve customer issues. Examples of the types of things you might need to do in an admin panel: * Read data: Lookup a user's metadata and transaction history; see a list of users on a team * Sim
Airplane for SaaS: admin panels, customer onboarding, feature flags, and moreOct 28, 2021–Madhura KumarAirplane enables engineers at SaaS companies to focus on doing the thing they do best: building a great product. With Airplane, you can move quickly by transforming code into enterprise-grade internal apps in minutes that can be used by anyone on your team. Why SaaS companies choose Airplane SaaS companies are able to grow more quickly when developers can fully focus on building the company's core offering. Airplane enables this by: * Enabling non-engineers to safely run operations that were
Why “let the support team build their own tools” rarely worksOct 22, 2021–Ravi ParikhEngineering teams tend to prioritize customer-facing features over internal tools. As a result, the state of internal tools in most companies–especially fast-growing startups–lags far behind where it would be in an ideal world. But there's a solution: why not just let the support or ops team build their own tools? There's tons of no-code vendors out there that promise exactly this. However, unless approached correctly, this won't work. Before diving in, I want to clarify that the primary reaso
Integrating Airplane with AWSOct 12, 2021–Joshua MaMany Airplane users run tasks integrated with their production systems, and the overwhelming majority of users run their production systems on AWS. In this post, we'll walk through how you can easily integrate the two together! Via Self-Hosted AWS Agents With Airplane, you can self-host agents [https://docs.airplane.dev/platform/agent-installation] to run within your own AWS account / AWS VPC. This gives you the most flexibility: Airplane agents can run within your own private network(s), and y
Just because your product is "enterprise ready" doesn't mean it's any goodOct 5, 2021–Ravi ParikhThis article is not about compliance requirements, RBAC, SSO, etc. If you're interested in that, check out EnterpriseReady.io. However, having every box checked on that website still won't result in a high-quality enterprise product.
How to gain conviction to work on a startup idea for 10+ yearsSep 28, 2021–Ravi ParikhIn December 2020, Josh Ma and I started our startup, Airplane. Before that, we spent several months exploring ideas before settling on the idea that eventually became Airplane.
I started SaaS companies in 2013 and 2021. Here's how things have changedSep 20, 2021–Ravi ParikhIn 2013, I co-founded Heap, a product analytics company that I helped grow to over 200 people and $X0,000,000 in ARR before I left in 2020. In 2021, I co-founded Airplane, a developer platform for quickly creating internal tools.
Airplane: a complement to Retool for non-CRUD internal workflowsSep 13, 2021–Ravi ParikhA lot of Airplane users wonder how we're different from Retool–are Airplane and Retool competitors? Complementary? Here's our take. TLDR: both tools excel in different ways, and plenty of companies use both Retool and Airplane as complements. But there are also a few areas of overlap.
How we approach pricing for our early-stage SaaS productSep 10, 2021–Ravi ParikhAt Airplane, we recently exited our free early access period and started charging for our product. I thought it'd be helpful to write a post talking through the logic behind our pricing model, partially as an explanation for our customers, but also as a data point for other early-stage B2B SaaS businesses. Prior to Airplane, I also spent 7 years at my previous startup Heap [https://heap.io/] iterating several times on pricing. What are you optimizing for? It might seem obvious that the point of
Airplane: An easy-to-use Rundeck alternative for better runbook automationSep 8, 2021–Ravi ParikhHere at Airplane, we get asked often about the differences between Airplane and Rundeck. We thought we'd give our take. We're obviously biased towards our approach, but we started building Airplane in part due to some of the needs we had that existing tools, like Rundeck, didn't meet.
Airplane has completed our SOC 2 Type I auditAug 26, 2021–Ravi ParikhAt Airplane, as of this week, we've completed our System and Organization Controls (SOC) 2 Type I audit. For the entire time that we've had customers using our product, we've taken industry-standard security practices.
Airplane: A New Approach to Internal ToolsJul 23, 2021–Ravi ParikhToday we're publicly launching Airplane, a platform that lets engineers quickly create lightweight internal apps for their teammates. We've been in closed beta for the last 6 months, but as of today, Airplane is open for anyone to sign up and try out [https://www.airplane.dev/]. Why existing approaches to internal tools fall short My co-founder Josh and I both spent the last 7+ years at two different SaaS companies. I previously co-founded Heap, an analytics company, and Josh was CTO at Benchl